1eec Privacy Policy

1. Who We Are

This Privacy Policy is issued by 1eec ("1eec", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at 1eec.app ("Platform"). 1eec acts as the data controller in respect of personal data collected through the Platform. References to "you" and "your" in this Policy refer to any individual who accesses, registers an account on, or otherwise uses the 1eec Platform.

By creating a 1eec account or continuing to use the Platform after any update to this Policy, you acknowledge that you have read and understood the practices described herein. If you do not accept this Privacy Policy, you must immediately cease using the Platform and contact support to close your account.

2. Data We Collect

2.1 Data You Provide Directly

When you register a 1eec account, make transactions, contact support, or participate in promotions, we collect information you provide, including:

• Full legal name and date of birth;
• Pakistani mobile number and email address;
• Identity documents submitted for KYC verification (e.g., Pakistani CNIC);
• Payment information including JazzCash account reference, Easypaisa number, or bank account details (we do not store full card numbers);
• Communications you send to 1eec support via live chat or email.

2.2 Data Collected Automatically

When you access the 1eec Platform, our systems automatically collect certain technical and behavioural data:

• IP address and approximate geographic location;
• Device type, operating system, and mobile browser version;
• Pages visited, time on page, game sessions initiated, and betting activity;
• Login timestamps and session duration;
• Referral source and marketing attribution data where applicable.

2.3 Data from Third Parties

1eec may receive data about you from third parties including payment processors (transaction confirmation data), KYC verification service providers (identity check results), and fraud detection partners. All third-party data sharing is subject to the terms described in Section 5 of this Policy.

3. How We Use Your Data

1eec uses the personal data we collect for the following purposes:

• Account administration: Creating and maintaining your 1eec account, verifying your identity, processing deposits and withdrawals, and communicating account-related information.
• Platform provision: Enabling access to casino games, sports betting markets, and all other features available on the 1eec Platform.
• Security and fraud prevention: Detecting, investigating, and preventing fraudulent transactions, money laundering, and unauthorised account access.
• Regulatory compliance: Meeting obligations under applicable anti-money laundering (AML) regulations, age verification requirements, and other legal duties applicable to the operation of an online gambling platform.
• Responsible gaming: Monitoring account activity to identify behavioural patterns that may indicate problem gambling and administering responsible gaming tools including deposit limits and self-exclusion.
• Customer support: Responding to enquiries, complaints, and live chat communications submitted by users.
• Marketing (where consented): Sending promotional communications about 1eec bonuses, new games, and platform updates. You may opt out of marketing communications at any time from account settings or by contacting support.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the 1eec Platform's performance, game library, and user experience.

4. Legal Basis for Processing

1eec processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the user agreement with you — including account management, game provision, and payment processing.
• Legal obligation: Processing required to comply with applicable laws, including AML regulations and age verification duties.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where such interests do not override your fundamental privacy rights.
• Consent: Where we rely on your consent — specifically for optional marketing communications — you may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing

1eec does not sell your personal data to third parties. We share personal data only in the following circumstances:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment partners receive transaction data necessary to process deposits and withdrawals.
• KYC verification providers: Identity document data is shared with our authorised KYC verification partner solely for the purpose of age and identity verification.
• Fraud and AML detection partners: Transaction and behavioural data may be shared with anti-fraud and AML compliance service providers to fulfil our legal obligations.
• Game providers: When you play a game on the 1eec Platform, basic session data (anonymous player ID, bet amount, outcome) is shared with the relevant game provider for RNG audit and game integrity purposes. No personally identifiable information is shared with game providers beyond what is technically necessary.
• Regulatory and law enforcement authorities: 1eec will disclose personal data to competent authorities where required by applicable law or a valid legal order, without prior notice to you.
• Corporate transactions: In the event of a merger, acquisition, or sale of all or part of 1eec's business, your data may be transferred as part of that transaction. You will be notified of any such transfer and any resulting change to this Privacy Policy.

6. Cookies & Tracking Technologies

The 1eec Platform uses cookies and similar tracking technologies to enable essential platform functionality, maintain session state, and collect analytics data. The categories of cookies used are:

• Strictly necessary cookies: Required for the Platform to function. These cannot be disabled without breaking core functionality such as login session management and cashier operations.
• Analytics cookies: Used to collect aggregated, anonymised data on how users navigate the Platform. This data is used solely for platform improvement and is not associated with individual user profiles for marketing purposes without consent.
• Marketing cookies (consent-based): Used to attribute registrations and deposits to marketing campaigns. These are only activated where you have provided explicit consent through the cookie preference interface.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the 1eec Platform.

7. Data Retention

1eec retains personal data for as long as your account remains active and for a period thereafter as required by applicable law and our regulatory obligations. Specifically:

• Account and transaction data is retained for a minimum of five (5) years following account closure, in compliance with AML record-keeping obligations.
• KYC documentation is retained for the same minimum five-year period.
• Support communications are retained for two (2) years from the date of the communication.
• Marketing consent records are retained for as long as required to demonstrate compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data retention schedule.

8. Data Security

1eec implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 1eec Platform;
• Encrypted storage for sensitive personal and financial data at rest;
• Access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security assessments and vulnerability testing;
• Two-factor authentication (2FA) available to all users and mandatory for high-value withdrawal requests.

While 1eec takes reasonable precautions to protect your data, no security system is impenetrable. In the event of a data breach that poses a material risk to your rights and freedoms, 1eec will notify affected users and the relevant supervisory authority in accordance with applicable obligations.

9. Your Privacy Rights

Subject to applicable law, you have the following rights in relation to your personal data held by 1eec:

• Right of access: You may request a copy of the personal data 1eec holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to 1eec's legal retention obligations.
• Right to restrict processing: You may request that 1eec restrict processing of your data in certain circumstances.
• Right to object: You may object to processing based on legitimate interests, including direct marketing processing.
• Right to data portability: Where processing is based on consent or contractual necessity, you may request a structured, machine-readable copy of your data.
• Right to withdraw consent: Where processing is based on consent, you may withdraw consent at any time without affecting prior lawful processing.

To exercise any of these rights, contact 1eec support via live chat or at [email protected]. We will respond within 30 days. Note that certain rights may be limited where processing is required to comply with legal obligations.

10. Children's Privacy

The 1eec Platform is strictly for adults aged 18 and over. 1eec does not knowingly collect personal data from individuals under the age of 18. If we become aware that an account has been registered by a person under 18, we will immediately suspend the account, delete all associated personal data to the extent not required for legal retention, and return any deposited funds to the originating payment method. If you are a parent or guardian and believe your child has registered a 1eec account, please contact support immediately.

11. Third-Party Links

The 1eec Platform may contain links to third-party services — for example, payment gateway portals operated by JazzCash, Easypaisa, or your bank. Once you leave the 1eec Platform by following such a link, this Privacy Policy no longer applies. 1eec is not responsible for the privacy practices of third-party websites or services and encourages you to review the applicable privacy policies of any third-party service you use in connection with 1eec transactions.

12. Changes to This Privacy Policy

1eec may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. The effective date at the top of this page indicates when the current version was last revised. Where changes are material, 1eec will notify registered users via email or an in-platform notification prior to the changes taking effect. Your continued use of the 1eec Platform after the effective date of any update constitutes your acceptance of the revised Policy.

13. Contact Us

For any privacy-related queries, data subject rights requests, or concerns about how 1eec processes your personal data, please contact us through the following channels:

Live Chat: Available 24/7 from your 1eec account dashboard.

Email: [email protected]

We aim to respond to all privacy-related enquiries within 30 calendar days. For urgent account security matters, live chat is the recommended channel.